Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at westerndreams00@gmail.com.
Returns must be requested and approved by Western Dreams Apparel before being shipped back. Items returned without prior authorization will not be accepted.
Once your return is approved, we will provide the appropriate return instructions and return shipping label. Because our products may ship from different fulfillment locations, the return address will be provided after the return is approved.
Return Shipping Costs
For standard returns, including reasons such as ordering the wrong size, changing your mind, or deciding that you do not want the item, the customer is responsible for the return shipping cost.
When Western Dreams Apparel provides the return shipping label, the cost of the return label may be deducted from your refund.
If you received an incorrect, damaged, or defective item, please contact us immediately. If we determine that the issue was caused by an error on our part or the item arrived damaged or defective, Western Dreams Apparel will cover the return shipping cost.
Damages and Issues
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.
We may request photographs or other information to help us evaluate damaged, defective, or incorrect items.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
* Custom or personalized products
* Gift cards
* Items marked Final Sale
* Items that have been worn, used, altered, damaged after delivery, or returned without their original tags or packaging
Please contact us if you have questions about whether your specific item is eligible for return.
Exchanges
If you need a different size or product, please contact us first. The availability of exchanges depends on current inventory.
The fastest way to receive a different item may be to return the original item according to this policy and place a new order once the return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Any applicable customer-responsible return shipping cost may be deducted from the refund.
Please remember that your bank or credit card company may require additional time to process and post the refund after it has been issued.
Contact Us
For any return or refund questions, contact us at:
Western Dreams Apparel Inc.
westerndreams00@gmail.com